Utility Payment Options

• Log into the portal by entering your account number and PIN as it is printed on your utility bill. The PIN is an 8-digit number printed just below the account number.
  
  • If you changed your PIN/Password and forgot it, you will need to reset it by clicking on the "Forgot Password" button. Contact the Utility Billing Office for any assistance at 817-232-4640.
• After signing in, hover over "Action to Perform" Button and select "Make a one time payment."

1. Have your utility bill ready: For convivence, please have the following information available:
   • Utility Account Number
   • Account PIN (located on the upper right-hand corner of your utility bill)
   • Zip Code
2. Call 817-968-3050

• Located on the east side of City Hall
• Accepted payments methods:
  • Credit or Debit (Visa or Mastercard only)
  • Checks and Money Orders
  • Cash

• Located on the east side of City Hall
• Accepted payments methods:
  
  • Checks and Money Orders Only
  • Do not leave cash in the dropbox

• Log-in to your online payment account.
• You MUST change the PIN that was originally assigned to the account to a password of your choice.
• After making that change, drop down the action box and select the autopay that you prefer. You will have two (2) choices, Bank Draft, or Credit Card Draft.

• Complete an Automatic Payment Authorization Form
• A copy of a government issued ID and a voided check, showing the routing and account number, will be required to enroll.

If you find yourself experiencing a financial hardship, you may request a payment extension by leaving that request on the extension phone line, 817-230-0326, email the Utility Billing office, or through online correspondence in your utility payment account.

Please ensure to provide your name, address, the amount to be paid, the date to be paid, and a telephone number.

Please note that payment extensions must be paid by the date and in the full amount you stipulate when setting up the arrangement or your account will become ineligible for payment extensions for six months.

In order to avoid disconnection, payment arrangements must be made no later than 05:30PM the day before your scheduled disconnection date. Payment arrangements will NOT be granted on the disconnection date.

Please note the office does not return calls for voicemails left on the phone extension line. 

Email Utility Billing Office