Water Accounts/Billing

Water Service Information
The following information is provided to assist with common questions for new residents. Additional information regarding New Resident Info can be found on our website, www.saginawtx.org, under About Us. A copy may be printed if needed.

The city has two utility cycles and is billed monthly. Cycle 1 customers are billed on the 30th and payments are due on the 15th. Cycle 2 customers are billed on the 15th and payments are due on the 30th. If the bill is not paid by the due date, a late charge of $5.00 will be added to the bill. If the due date is a city holiday or weekend, the payment is due the next business day. Failure to receive a bill or payments that are delayed in the mail does not void a late charge.

The Utility Billing Office hours of operation are Monday through Thursday, 7:30 a.m. – 5:30 p.m. and Fridays, 7:30 – 11:30 a.m. Payments may be made in person at City Hall by cash, check, money order or credit card (MasterCard or Visa only). Pay online on the city web site with Visa or MasterCard. A night drop is conveniently located on the east side of City Hall, 333 W. McLeroy Blvd. You may also mail payments to City of Saginaw, P.O. Box 79070, Saginaw, Texas 76179.

You have the option of managing your account online. Go paperless by having your bill emailed. Sign up for auto pay with a bank draft or reoccurring credit card payments. View the amount owed and consumption usage on the website.

Customers who authorize their bank to issue checks on their behalf (e-checks) should ensure that the bank will send the check so that it will arrive at the Utility Billing Office on or before the due date. If the bank issues the check prior to the due date, but it does not arrive at the city offices by the due date, the customer will assessed a late penalty.

The City of Saginaw does not mail out delinquent notices. Billing date, due date, and disconnect date are on your billing statement. Any past due amounts are subject to disconnection. If your account is scheduled for disconnection, a fee of $25.00 will be added to the account balance.

If a resident turns the water back on, there will be an additional tampering fee of $100.00 plus repair costs for any damage caused to the service. If you need assistance to turn your water on or off you can make that request at the Water Department. Only water technicians are allowed to maintain the water meters.

Contact Us

  1. Water Services/Billing Department
    333 West McLeroy Boulevard
    Saginaw, TX 76179
    Phone: 817-232-4640
    Email:  ubilling@ci.saginaw.tx.us

    Water / Sewer / Wastewater Department
    333 W McLeroy Boulevard
    Saginaw, TX 76179
    Phone: 817-230-0500
    Email:  rnewsom@ci.saginaw.tx.us

    Hours
    Monday - Thursday:  7:30 a.m. to 5:30 p.m.
    Friday:  7:30 a.m. to 11:30 a.m.

    Staff Directory